Responsible Gambling Policy

At Belunoresortreport, we believe that gambling should always be an enjoyable, safe, and entertaining experience. This Responsible Gambling Policy has been established by , located at , to ensure that every guest who chooses to participate in gaming activities on our premises or through our digital platforms does so in a responsible and informed manner. We are deeply committed to the well-being of our guests, our staff, and the broader community.

Our Commitment

Belunoresortreport is dedicated to providing a gambling environment that is fair, transparent, and supportive of responsible play. We understand that for a small number of individuals, gambling can become problematic, and we take that reality seriously. Our commitment extends beyond entertainment — it is rooted in genuine care for every person who walks through our doors or visits our platform.

As part of our ongoing commitment, we pledge to:

  • Provide clear, honest, and accessible information about the risks associated with gambling.
  • Train our staff to recognize the signs of problem gambling and respond with empathy and professionalism.
  • Offer practical tools and resources to help guests maintain control over their gambling activity.
  • Collaborate with national and international organizations dedicated to gambling harm prevention.
  • Ensure that our gaming environment never exploits vulnerable individuals.
  • Continuously review and improve our responsible gambling practices in line with industry best standards.

We want every guest to feel safe, respected, and supported. If you ever feel that gambling is no longer fun, please reach out — we are here to help, not to judge.

18+ Age Policy

All gambling activities at Belunoresortreport are strictly reserved for individuals who are 18 years of age or older. This is not only a legal requirement under Canadian provincial regulations but also a fundamental ethical standard that we uphold without exception.

To protect minors and ensure compliance with our age verification obligations, we take the following measures:

  • All guests accessing gaming areas or online gambling services must verify their age before participation.
  • Valid government-issued photo identification (such as a passport, driver's license, or provincial ID card) may be requested at any time.
  • Any individual who cannot provide proof of age will be refused access to gambling activities immediately.
  • Our staff are trained to challenge anyone who appears to be under the legal gambling age, regardless of their behavior or appearance.
  • Parents and guardians are encouraged to make use of parental control software to prevent underage access to online gambling content.

If you are under 18, please do not attempt to access our gambling services. If you are a parent or guardian concerned about a young person's gambling activity, we encourage you to speak with a member of our team or contact one of the support organizations listed below.

Recognizing the Signs of Problem Gambling

Gambling becomes a problem when it begins to negatively affect your life, relationships, finances, or mental health. Problem gambling can develop gradually and is not always easy to recognize, especially from the inside. We encourage all guests to periodically reflect on their gambling habits.

You or someone you know may be experiencing problem gambling if you notice any of the following signs:

Behavioral Signs

  • Spending more time or money gambling than originally intended.
  • Feeling a strong, persistent urge to gamble that is difficult to resist.
  • Chasing losses — continuing to gamble in an attempt to win back money that has been lost.
  • Lying to friends, family members, or colleagues about gambling activities or the amount of money spent.
  • Neglecting work, school, family responsibilities, or personal relationships because of gambling.
  • Borrowing money, selling possessions, or engaging in dishonest behavior to fund gambling.
  • Repeatedly trying to cut back or stop gambling but feeling unable to do so.

Emotional and Psychological Signs

  • Feeling restless, irritable, or anxious when not gambling.
  • Using gambling as a way to escape from stress, anxiety, depression, or other personal problems.
  • Experiencing feelings of guilt, shame, or regret after gambling sessions.
  • Feeling a sense of euphoria or excitement that only gambling seems to provide.
  • Thinking about gambling constantly, even when engaged in other activities.

Financial Signs

  • Accumulating significant debts as a result of gambling.
  • Spending money reserved for essential needs such as rent, food, or bills on gambling.
  • Hiding financial statements, bank accounts, or credit card bills from loved ones.
  • Experiencing financial hardship or crisis linked to gambling losses.

If you recognize any of these signs in yourself or in someone you care about, please know that help is available and that reaching out is a courageous and important step. You are not alone, and recovery is absolutely possible.

Self-Exclusion and Responsible Gambling Tools

We offer a range of tools designed to give you greater control over your gambling activity. These tools are available free of charge and can be activated at any time without judgment. We strongly encourage their use as a proactive way to keep gambling enjoyable and within healthy limits.

Self-Exclusion Program

Our self-exclusion program allows guests to voluntarily exclude themselves from all gambling activities at Belunoresortreport for a defined period of time or permanently. During the self-exclusion period, you will not be permitted to enter gaming areas or access online gambling services associated with our brand. To register for self-exclusion, please speak confidentially with a member of our Responsible Gambling team at the front desk or contact us directly.

In addition, residents of Ontario may register for provincial self-exclusion programs offered by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario, which can extend your exclusion across multiple licensed gambling venues.

Deposit and Spending Limits

For guests using our digital platform, we offer the ability to set personal daily, weekly, or monthly deposit and spending limits. These limits help you stay within a budget you are comfortable with and prevent impulsive overspending.

Time Limits and Reality Checks

You can set time limits on your gambling sessions. Our online platform will send you reminders at regular intervals to help you stay aware of how long you have been playing. We encourage all guests to take regular breaks and to keep track of the time they spend gambling.

Cool-Off Periods

If you feel you need a short break from gambling, you can request a temporary cool-off period that will suspend your account or restrict access to gaming areas for a short duration — typically 24 hours, 7 days, or 30 days — allowing you to step back and reassess.

Account Activity Review

We encourage guests to regularly review their gambling history, including time spent and money wagered, to maintain an accurate picture of their gambling habits. Transparency about your own activity is a powerful tool for responsible play.

Seeking Help From Our Team

Our staff members are trained in responsible gambling practices and are always available to speak with you in a private, non-judgmental setting. Whether you have a question, need information about resources, or want to initiate a self-exclusion, please do not hesitate to approach any member of our team.

Support and Helpline Numbers

If you or someone you know is struggling with gambling, please reach out to one of the following organizations. All services listed below are confidential and many are available 24 hours a day, 7 days a week. Speaking to someone who understands what you are going through can make a profound difference.

Canada — National and Provincial Resources

  • Connex Ontario (Ontario Problem Gambling Helpline)
    Phone: 1-888-230-3505
    Website: www.connexontario.ca
    Available 24/7. Connects Ontario residents to mental health, addictions, and problem gambling services.
  • Responsible Gambling Council (RGC) — Canada
    Phone: 1-888-391-1111
    Website: www.responsiblegambling.org
    Offers information, resources, and support for individuals and families affected by problem gambling across Canada.
  • iGaming Ontario — Voluntary Self-Exclusion
    Website: www.igamingontario.ca
    Provides access to self-exclusion tools for licensed online gambling platforms in Ontario.
  • Alcohol and Gaming Commission of Ontario (AGCO)
    Website: www.agco.ca
    The regulatory body overseeing gambling in Ontario, including responsible gambling initiatives.

International Support Organizations

  • GamCare (United Kingdom)
    Phone: 0808 802 0133 (UK Freephone, available 24/7)
    Website: www.gamcare.org.uk
    Provides free information, support, and counseling for anyone affected by problem gambling in Great Britain and beyond.
  • BeGambleAware (United Kingdom)
    Phone: 0808 802 0133 (National Gambling Helpline, available 24/7)
    Website: www.begambleaware.org
    Offers help, advice, and resources to promote safer gambling and support those experiencing gambling-related harm.
  • National Council on Problem Gambling — NCPG (United States)
    Phone: 1-800-522-4700 (National Problem Gambling Helpline, available 24/7)
    Text: Text "NCPG" to 800-522-4700
    Website: www.ncpgambling.org
    Provides crisis counseling referrals and connects callers to local resources across the United States.
  • Gamblers Anonymous (International)
    Website: www.gamblersanonymous.org
    A fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling problem. Meetings available worldwide.
  • Gordon Moody Association (United Kingdom)
    Phone: 01384 241 292
    Website: www.gordonmoody.org.uk
    Provides residential treatment, therapy, and support programs for people with severe gambling problems.

You do not have to face this alone. Reaching out for help is a sign of strength. Whether you are seeking information, need someone to talk to, or are ready to take steps toward recovery, the organizations above are ready to support you every step of the way.

Contact Us

If you have any questions about this Responsible Gambling Policy, wish to access any of the tools described above, or would like to speak with a member of our Responsible Gambling team, please do not hesitate to contact us. We are here to help and will always treat your inquiry with complete confidentiality and respect.



This policy is reviewed and updated regularly to ensure it reflects the latest best practices in responsible gambling and complies with applicable laws and regulations in the Province of Ontario and Canada.